Founded in 1977, Alpha Data has grown to become one of the leading system integrators in the world.
As one of the region’s most reputed Digital Transformation providers and System Integrators, Alpha Data is committed to providing a wide range of solutions. Over the past three decades, the company has evolved from a small start-up into a company with more than 1500 professionals building ICT solutions for thousands of companies. ISO 9001:2008 and BS EN ISO 27001:2013 are management standards certified by the company. Using a combination of deep technical knowledge, comprehensive business understanding, and highly capable local delivery teams, we partner with our clients on a variety of projects.
Among the diverse array of technologies the company offers are Artificial Intelligence (AI), Mobility, Security, Internet of Things (IoT), Big Data, and Cloud, all of which aim to assist customers in transforming their businesses into fast-paced digital businesses.
Language – Arabic SpeakingÂ
Location:Â Abu Dhabi
Duration: 2 Years
Type Year of Experience:
Intermediate Help desk Analyst – 6–9 Years
Responsibility
• Receive IT service calls from End users and log this calls in the ADDA ticketing system (Manage
Engine ServiceDesk) and assign to the responsible team/ technician.
• Handling End users requests and obtaining necessary approvals before proceeding.
• Follow-up on resolution of the previous tickets assigned to the various IT teams.
• Troubleshooting and resolving end user’s issues via phone
• Troubleshooting and resolving end user’s issues by connecting to user laptop remotely using remote tool.
Interested & Suitable candidates kindly share their updated CV on mfarazul@alpha.ae
